What behavioral questions does Walgreens ask?

Reported questions include how you resolve conflict, a mistake you made at a prior job and how you fixed it, how you handle difficult customers or coworkers, how you would respond to an upset patient, a time you helped someone and how they felt, and how you solve problems.

Does Walgreens use the STAR method?

Candidates say yes. An October 2026 Walgreens pharmacy technician advised using the STAR method because interviewers want to see how you handle difficult customers or coworkers.

How do I answer why do you want to work at Walgreens?

Tie it to the role. For pharmacy technicians, mention Walgreens' earn-while-you-learn apprenticeship that leads to PTCB certification. For store roles, mention the location, the schedule you can cover and the customer contact you want.

Walgreens Behavioral Interview Questions and Answers 2026

Walgreens Behavioral Interview Questions and Answers

Walgreens behavioral questions check how you treat upset customers and patients, how you handle conflict with coworkers, whether you own your mistakes, and which shifts you can cover. The questions asked most are tell me about yourself, why this position, how you resolve conflict, a mistake you made and how you fixed it, and for pharmacy technicians, how you would respond to an upset patient and a time you helped someone.

These come in the single in-store interview with the store manager, pharmacy manager or pharmacist. The full Walgreens process and pay are on the Walgreens interview guide, and reported interviews are on the Walgreens interview experience page.

What Walgreens looks for

Walgreens does not publish a named list of values on the careers pages reviewed. Its careers site describes caring as “a thread that runs through it all” and frames pharmacy work as patient-centered, with technicians “front and center” with customers. The pharmacy technician posting asks for a flexible schedule including evenings and weekends, and good math, computer and inventory skills. Build answers around patient care, reliability and accuracy.

Common Walgreens behavioral questions and sample answers

1. Tell me about yourself

Sample answer: “I have worked a year at a fast-food restaurant, mostly the register and drive-through, and I have been training new hires for the last three months. I want to move into healthcare, and a pharmacy technician job where I can earn my PTCB certification is how I want to start.”

2. Why do you want this position?

Sample answer: “I want a job with patients, not just transactions, and a credential at the end. Walgreens’ apprenticeship trains technicians toward PTCB certification while they work.”

3. Why should I choose you?

Reported in Shorewood, Illinois. Sample answer: “I can cover evenings and both weekend days, I have handled a busy register, and I double-check my work. You would not need to worry about me showing up or rushing a count.”

4. How do you resolve conflict?

Reported for customer service associates in 2026. STAR sample: “Situation: A coworker and I kept disagreeing about who restocked after the evening rush. Task: Stop it affecting customers. Action: I asked to talk on our break, we split the aisles by side, and I wrote it on the shift board. Result: No more arguments and the shelves were full at close.”

5. Tell me about a mistake you made at a past job and how you addressed it

Reported for customer service associates and technicians. STAR sample: “Situation: I processed a return to the wrong card. Task: Fix it before the customer was affected. Action: I told my supervisor immediately, we reversed and redid it, and I called the customer to explain. Result: The customer got the refund the same day, and I now read the last four digits back before finishing any return.”

6. How do you handle a difficult customer or coworker?

An October 2026 technician said this was the focus of the interview. Sample answer: “With a customer, I listen, restate the problem and say what I can do now. With a coworker, I talk privately and early. I do not let either one turn into a scene at the counter.”

7. How would you respond to an upset patient?

Reported in Kirkwood, Missouri (2026). Sample answer: “I would let them finish, apologize for the wait or problem, and find out exactly what they need. If it is about the medication itself, I get the pharmacist. If it is a delay, I give a real time and keep it.”

8. Tell me about a time you helped someone, and how did they feel?

Reported in Wheeling, Illinois (2026). STAR sample: “Situation: An older customer was confused by a new inhaler. Task: Make sure she could use it. Action: I asked the pharmacist to counsel her and printed large-type instructions. Result: She said she felt safe using it, and she came back to that register on her next visit.”

9. How do you solve problems? Tell me about one.

Reported in Hampton, Virginia. Sample answer: “I find the cause before the fix. When a regular’s online orders kept failing, I checked the history, saw her card had expired, and called her to update it. Then I started checking payment status before calling customers about pickups.”

10. How comfortable are you learning new skills?

Reported in Warren, New Jersey (2026). Sample answer: “Comfortable. I learned our new point-of-sale system in a week and showed two coworkers. I expect the pharmacy software and drug names to take longer, and I would use the apprenticeship materials outside my shifts.”

11. What are your weaknesses?

Reported in October 2026 alongside the mistake question. Sample answer: “I am slow the first few times I do something new because I check every step. I speed up once I know the process, and in a pharmacy I would rather be slow at first than wrong.”

12. Which shifts can you work?

Reported in Wesley Chapel, Florida. Sample answer: “Any evening Monday to Friday, both weekend days, and up to four closes a week. My schedule is fixed until May.”

13. How will you balance school and work?

Asked of a high school applicant. Sample answer: “I have classes until 3 p.m. on weekdays, so I can work 4 to close on school nights and any shift on weekends. My grades are steady and my parents drive me.”