United Airlines flight attendant candidates in 2026 report the same sequence: an online application and assessment, an on-demand pre-recorded interview with yes-or-no questions and three recorded STAR questions, a 30-minute live virtual interview with five or six situational questions, then a face-to-face in Houston with group activities and a one-on-one for those who advance. Questions they remember are about flexibility, multitasking, and good and bad situations with customers and coworkers. Ramp agents report an assessment and a virtual interview on safety and teamwork; interns report a phone screen and behavioral panels.
The main complaints are silence after a step and how many people are cut in the Houston group stage.
United Airlines interview rounds by role
| Role | Rounds reported | Glassdoor difficulty | Avg. days to hire |
|---|---|---|---|
| Flight Attendant | Assessment, pre-recorded, live virtual, Houston face-to-face | 2.9 / 5 | 25 |
| Ramp Agent | Questionnaire, virtual or in-person interview, drug test | 2.4 / 5 | 32 |
| Intern | Phone screen, team behavioral interview, supervisor round | 2.8 / 5 | 41 |
Flight attendant interview experiences (2026)
These are self-reported Glassdoor reviews. Each is one person’s account.
- Flight Attendant, US, October 2026 (accepted offer). Called the interview straightforward: follow instructions exactly and be friendly to everyone. After the group portion they had a one-on-one with a recruiter with a couple of easy exercises, then did background check paperwork and fingerprinting.
- Flight Attendant, Portland, OR (face-to-face May 13, 2026, no offer). Wrote a long debrief. Most of their group never reached an individual interview. They noticed a recruiter quietly taking notes in a corner while candidates chatted during a break, and felt the informal moments were scored. One person in the group, who said he was a gate agent, kept criticizing the job and tried to get others to complain about their virtual interviewer; the candidate suspected it was a test. After the second group activity, six people were walked to the elevator and told to check spam within five days. Their view: recruiters were friendly and relaxed, but it is a high-volume selection and a lot comes down to numbers.
- Flight Attendant, US (August 2026, still in process). An internal applicant from another United department. The on-demand interview had four yes-or-no questions, three recorded questions and a last question on passport expiration. The recorded prompt they shared asked for a specific time they showed flexibility on the job. The live virtual interview had five or six questions about good and bad situations with customers, coworkers and the work environment, and lasted about 30 minutes. Next step: Houston. They said internal applications are handled exactly like external ones.
- Flight Attendant, Lexington, KY, September 2026 (no offer). On the pre-recorded interview, a question appears, you get a little time to think, then recording starts; no interviewer is present. Asked about a time they had to multitask.
- Flight Attendant, Greenacres, FL, August 2026 (no offer, four weeks). Reached the recorded interview and did not advance past it, but found the steps self-explanatory.
- Flight Attendant, Linefork, KY, June 2026 (no offer). After the application, an online assessment and then a group Q&A with a base supervisor. They heard nothing more for several months.
- Flight Attendant, Chicago, IL and Houston, TX, October 2026 (in process). Both passed the resume and assessment and were waiting on the virtual or video steps.
Ramp agent interview experiences
- Ramp Agent, Chicago, IL, March 2026 (declined offer). Fun and easy; many questions on customer service experience, and retakes were allowed. Asked about a difficult customer. Heard back in about a week.
- Ramp Agent, Los Angeles, CA, October 2024 (accepted offer). A long but enjoyable process; the face-to-face was easy and used STAR. Asked about a time they and a coworker did not see eye to eye.
- Ramp Agent, San Francisco, CA, 2024 (declined offer). An assessment email came fast, then a 30-minute video interview about a week later: tell me about yourself and teamwork situations.
- Ramp Agent, Newark, NJ (interviewed January 2023, accepted offer, one week). A questionnaire, then a virtual interview with HR on typical questions and safety. Asked about a time someone was not following safety protocols.
Intern interview experiences
- Intern, Chicago, IL, October 2026 (no offer). Introductions from the interviewers, STAR questions, and one somewhat technical question at the end. A little stressful, but the interviewers were engaged.
- Intern, Chicago, IL, September 2026 (accepted offer). Two rounds on background and why United, plus experience in the department they wanted.
- Intern, Chicago, IL, June 2026 (accepted offer). A phone screen, a behavioral interview with several team members, and a shorter interview with two supervisors. Asked how they stay organized.
- Intern, Chicago, IL, November 2025 (accepted offer). A surprise phone screen, then one interview a week later; the offer took many weeks. Asked how their background fit the cargo division.
Common threads from 2025-26 candidates
- Apply fast, then wait. Postings close quickly, and several candidates waited weeks or months between steps.
- STAR is expected. United’s own page says so, and every ramp and flight attendant report mentions it.
- Houston is a group evaluation. Stay professional with other candidates and do not join in negative talk.
- Expect little feedback. Rejections usually come as an automated email.
Interview preparation by stage
- Assessment: answer consistently; it screens for fit with the role.
- Pre-recorded: have your passport expiration date ready, and practice two-minute STAR stories on flexibility and multitasking.
- Live virtual: prepare a good and a bad story for customers and for coworkers.
- Houston: follow instructions exactly, include others in group tasks, and treat breaks as part of the interview.
- Ramp and intern: a safety story and a why-United answer tied to the department.
The step list, requirements and pay are on the United Airlines interview questions hub, and STAR answers are on the United Airlines behavioral interview questions page.
Sources
- Glassdoor interview reports: Flight Attendant, Ramp Agent, Intern
- United Airlines careers: Path to Inflight, Flight Attendant Information
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